Frequently Asked Questions

As a Texas-based furniture retailer, we take pride in offering high-quality pieces, friendly service, and a shopping experience as comfortable as the homes we help furnish. Whether you’re refreshing a single room or designing your entire space, we know you may have questions along the way.

Here, you’ll find answers to some of the most common questions about our products, customization options, delivery services, financing, returns, and more. If you don’t see what you’re looking for, our team is always happy to help - just reach out to your local store for more information.

Where are you located?

We currently have 9 showrooms across Austin, San Antonio, Laredo, McAllen, and Temple, TX that offer in-store purchasing and online order pick-up or delivery. Find the closest furniture store near you on our website.

What furniture brands do you carry?

We carry popular and high-quality brands of furniture and mattresses, including Benchcraft, Signature Design by Ashley, FLEXSTEEL, Sealy, and Tempur-Pedic.

How will I know if a certain item is available in a showroom near me?

We recommend contacting your local store directly if you have questions about a particular item you saw on our website.

Do you offer your own warranty?

No, we do not offer a warranty at this time.

What about the manufacturer’s warranty?

Some furniture items may have a manufacturer’s warranty. Please see your product box and literature for more details.

How do I contact you if I have more questions?

Please visit our locations page to find your local store’s contact information.

Where do you deliver to?

We deliver to the surrounding areas of each store location, including Austin, San Antonio, Laredo, McAllen, and Temple. Please contact your local store if you are unsure if you are within our delivery area.

How can I track my delivery?

For your convenience, we offer a simple delivery tracking feature on our website. Simply enter your order number or phone number.

What if I need to reschedule my delivery?

Please contact your local store immediately to see if we can accommodate a different delivery window.

Will you remove my old furniture and haul it away?

We do not remove old furniture at this time.

Can I schedule pick up at a store location instead of delivery?

Yes! During the online ordering process, you can select “Pick up” from your preferred store location. We will email you when your order is ready.

What if my furniture was delivered damaged?

We are sorry to hear this. Please contact your local store immediately for guidance.

Why did you cancel my online order?

We may cancel online orders if the item is no longer available or if the payment processing encountered a problem. Please contact your local store if you believe your order was cancelled in error.

How do I know you’ve received my online order?

You will receive an order confirmation email after checkout.

How do I check the status of my online order?

You can review the status of your orders at any time within your online account. If you did not log in when checking out, please refer to your confirmation email or use our delivery tracking page if your order was placed for delivery.

Can I make changes or cancel my online order?

Please contact your local store to make changes or cancel your online order.

What is your online return policy?

We cannot accept online returns at this time. Please contact your local store for more information.

What forms of payment do you accept?

We accept all major credit cards, including American Express, Discover, Visa, and MasterCard. We also accept Apple Pay.

Do you offer furniture financing?

Yes! We offer multiple financing options, including our own dedicated Mega Furniture Credit Card. Discover current options on our furniture financing page.

How do I apply for financing?

Click the “apply” links on our financing page for the appropriate option. Applications are quick, with approvals typically occurring within minutes.

Do you offer layaway?

No, we do not offer layaway.